Customer Service Policy

Small Stalls Marketing Pty Ltd are committed to providing accurate information and support for Event Organisers, Stall Holders and Market Goer’s. 

We endeavour to make sure that all information listed on our websites are current and updated regularly.

Website Terms and Conditions of Use

The Small Stalls websites (smallstalls.com.au, smallstalls.co.nz, smallstalls.co) are owned and operated by Small Stalls Marketing Pty Ltd ABN 38 611 545 012.

By using or accessing this site you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of use.

Small Stalls Marketing Pty Ltd takes no responsibility for the accuracy or completeness or the representations made by the contents of this site, or for the content of any World Wide Website that links from this website.

Small Stalls Marketing Pty Ltd may revise or amend the terms and conditions of use at any time at our discretion by positing revised terms. By using this website, you agree to be bound by any such revisions periodically visiting this page to determine the current version of the website terms and conditions of use.

General Disclaimer

This website contains information provided by third parties. Please be aware that there may be inaccuracies and errors in this website or its content.

To the extent permitted by law, Small Stalls Marketing Pty Ltd will be under no liability to any person in respect of any loss or damage (including consequential loss or damage) which may be suffered or incurred or which may arise directly or indirectly from or in connection with any use of this website or of the information on or accessed through this website for whatever reason.

Where any statute implies any term in relation to your use of this website and that statute prohibits any exclusion or modification of that term, then that term is included. However, the liability of Small Stalls Marketing Pty Ltd for breach of any such term will be limited to resupply of the services which comprise this website.

Small Stalls Marketing Pty Ltd shall further not be liable for any loss or damages (including consequential damages) you may suffer due to any delay in our implementation or completion of the agreed services.

You accordingly hereby agree to release and indemnify Small Stalls Pty Ltd, its directors, members, employees and sub-contractors against any such claims arising from the matters referred to above.

Prices, Products & Services

All prices referenced on smallstalls.com.au are in Australian Dollars ($AUD).  All prices referenced on smallstalls.co and smallstalls.co.nz are in New Zealand Dollars ($NZ).

Small Stalls Marketing Pty Ltd operates the websites as a marketing resource and an information and advertising tool for Event Organisers and Market Stall Holders their associated products and services.

The website contains information about events, related suppliers, organisers and stallholders and provides the user with an opportunity to view information, products and services of interest and to advertise their events, individual stallholders and any related goods and or services from related or associated suppliers and service providers.

Small Stalls Marketing Pty Ltd is not an agent for any third party advertiser, supplier or provider advertised or otherwise listed on the website (“Advertisers”).  Information contained on the website about goods and services offered by any Advertisers is supplied by the Advertisers.

Small Stalls Marketing Pty Ltd do not monitor, verify or endorse information submitted by the Advertisers for posting on the website and you should be aware that such information may be inaccurate and may change at any time.

Small Stalls Marketing Pty Ltd do not make any representation about the quality, condition, description or popularity of any advertised event or any particular Advertisers generally.

Payments & Refunds Policy

Small Stalls Marketing Pty Ltd charges subscription and listing fees for stall holders, event organisers and advertising packages.  These fees and packages are subject to change from time to time. 

Fees for the agreed subscriptions and advertising package will be paid on-line via Pay Pal at the time of subscription or listing of the advertising.

Small Stalls Marketing Pty Ltd are not involved in transactions between advertisers and visitors.

Small Stalls Marketing Pty Ltd do not offer refunds for advertising where the design proof for the agreed advertising package has been accepted by or provided to Small Stalls Marketing Pty Ltd contains errors, however we will correct the detail as soon as we are advised at no extra cost.

Site Content, Ownership & Use Restrictions

The material on this website is protected by copyright under the laws of Australia and other countries through international treaties. Unless otherwise indicated, all rights (including copyright and moral rights) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the “Contents”) are owned or controlled, and are reserved by Small Stalls Marketing Pty Ltd and its related companies, affiliates, licensors and licensees.

This website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website are owned by Small Stalls Marketing Pty Ltd. These intellectual property rights are protected by Australian and international laws.

You may view Small Stalls Marketing Pty Ltd site and its content for personal and non-commercial use only and subject to the Copyright Act 1968 and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or in the case of third party material from the owners of the copyright material.

Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

Small Stalls Marketing Pty Ltd will endeavour to ensure that the graphics on the website are as accurate and as close to any actual product or service as possible.

Other Websites

Small Stalls Marketing Pty Ltd website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. 

Small Stalls Marketing Pty Ltd should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. Small Stalls Marketing Pty Ltd do not permit any linkages to this website without written permission.

Viruses

Small Stalls Marketing Pty Ltd cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems. You assume the risk of any damage to your property as a result of using this website, and to the maximum extent permitted by law we disclaim all liability for any errors, omissions or faults.

Cookies

Small Stalls Marketing Pty Ltd may use cookies to gather data in relation to this website and you consent to us doing so (although you may be able to disable cookies on your web browser).

SSL Encryption of Financial Information

Small Stalls Marketing Pty Ltd uses 256-bit SSL (secure sockets layer) encryption technology and will not store any sensitive credit card information on the website. Secure Socket Layer (SSL) encryption is used for all credit card and financial transactions and this information is sent directly to the financial processing centre.

Secure Data

Small Stalls Marketing Pty Ltd takes precautions to protect information, however, do not warrant and cannot ensure the security of any information you transmit to us. Users, therefore transmit to this website at their own risk.

Security & Privacy

Small Stalls Marketing Pty Ltd will provide the user with username and password as appropriate. It is your responsibility for the safekeeping of your user name and password.

Small Stalls Marketing Pty Ltd in connection with any use (whether authorised or unauthorised) of your user name or password. Small Stalls Marketing Pty Ltd may suspend or cancel your account at any time without prior notice if it becomes aware of misuse of your username or password or any breach of these terms and conditions of use generally.

Small Stalls Marketing Pty Ltd will comply with Small Stalls Marketing Pty Ltd Privacy Policy. Small Stalls Marketing Pty Ltd will not reveal your personal information to external organisations except for the purposes of fulfilling the requirements of any transaction between you and Small Stalls Marketing Pty Ltd.

Small Stalls Marketing Pty Ltd website is not set up to track, collect or distribute personal information not entered by users. Our website logs do generate certain kinds of non-identifying website usage data such as the number of hits and visits to Small Stalls Marketing Pty Ltd website. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others but again the statistics contain no personal information and cannot be used to gather such information.

Submitted Information and Feedback

You grant Small Stalls Marketing Pty Ltd an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this website or otherwise provide to Small Stalls Marketing Pty Ltd from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

Privacy Policy

Small Stalls Marketing Pty Ltd respects your privacy and is committed to protecting all the information users provide to us and values its relationship with its users and appreciates that you may be concerned about the personal and financial information you may provide to us when you visit the website. Accordingly, Small Stalls Marketing Pty Ltd has developed this Privacy Policy to inform you about how Small Stalls Marketing Pty Ltd uses private information.

Small Stalls Marketing Pty Ltd is the trading name of a private company incorporated in the state of Western Australia.  When users visit Small Stalls Marketing Pty Ltd, personal information and non-personal data will be collected depending on the nature of the visit.

This Privacy Policy covers all personal information and non-personal data collection.

Small Stalls Marketing Pty Ltd is cognisant of the trust you are placing in us with your private information when you place an order with Small Stalls Marketing Pty Ltd.  Small Stalls Marketing Pty Ltd take seriously the obligation to protect your personal information and our legal obligations to have policies in place which are intended to protect your privacy in respect to such personal information you have provided to us.

You acknowledge and agree that Small Stalls Marketing Pty Ltd in the process of advertising and promoting your stall and any goods sold therein will be required to take pictures of both your stall and the owners/occupiers thereof and goods therein and that you authorise Small Stalls Marketing Pty Ltd to utilise such promotional material in their advertisements and in any other promotional manner as they deem fit without your further consent.

Collecting Anonymous Information

Small Stalls Marketing Pty Ltd automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc).  This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with optimum service.  Small Stalls Marketing Pty Ltd may share non-personal, aggregated information with our partners or product distributors for research purposes.  Small Stalls Marketing Pty Ltd will never identify or disclose individual customers or visitors’ information but may disclose how many customers accessed our site or used our services.

Personal Information

Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with Small Stalls Marketing Pty Ltd and is not used for any other purpose other than for use by Small Stalls Marketing Pty Ltd  and will not be passed on or sold to any third party without your consent (or as required by law).

The information is collected for the purposes of transactions conducted with Small Stalls Marketing Pty Ltd and for our in-house marketing purposes.

Collecting Personal Information

Small Stalls Marketing Pty Ltd collect personal information submitted by you to manage and deliver our services to you or on your behalf.  Small StallsMarketing Pty Ltd does not disclose personal information for any other purpose.

Use of Personal Information

Small Stalls Marketing Pty Ltd will use personal information as supplied by you to process and deliver the agreed services to you.  Small Stalls Marketing Pty Ltd also retains your order details in a secure offline system that is NOT connected to the internet.  This is so Small Stalls Marketing Pty Ltd has a record of your request to provide the agreed services should you wish to renew the services at a later date.  Small Stalls Marketing Pty Ltd will only publish personal information with your consent.

Non-Personal Data

By visiting the Small Stalls Marketing Pty Ltd website a variety of non-personal information may be collected such as:

  • time and date of your visit;
  • length of time you visit for;
  • domain information;
  • pages and the number of pages you have viewed;
  • your ISP details;
  • the number of times you visit the website within a month;
  • your IP address or proxy server’s IP address;
  • the number, type and size of files you view;
  • basic information regarding the website that referred you to the Small Stalls
  • website or websites that you access from the Small Stalls
  • version and type of internet browser that you are currently using; and,
  • Information about the type of operating system your computer uses.

This information is only used for statistical and website development purposes. This data is not associated with any specific personal identity. This information is primarily used for business analysis so Small Stalls Marketing Pty Ltd can improve user relationships by providing a more effective and efficient service.

Limitations on Privacy Policy

Small Stalls Marketing Pty Ltd may provide links to third party or affiliate websites. If you access those websites using these links and you leave the Small Stalls Marketing Pty Ltd website and the protection of the Small Stalls Marketing Pty Ltd Privacy Policy.

Small Stalls Marketing Pty Ltd does not control or endorse the privacy policy or procedures of any third party websites.

Spam

Small Stalls Marketing Pty Ltd will never knowingly send you electronic messages without your consent.  For more information on the “Spam Act 2003” please visit the Australian Government website:  http://www.2.dcita.gov.au/ie/trust/improving/spamO.

Cookies

When communicating with our computer a cookie comprised of text files will be placed in the memory of your computer.  In the future, a copy of such text file will be sent to your computer whenever it communicates with our computer and Small Stalls Marketing Pty Ltd may use such cookie to identify you between multiple visits.

Australian Law

Small StallsMarketing Pty Ltd complies with the Australian Consumer Law in the Competition & Consumer Act 2010, the Electronic Transactions Act 2003, the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth) and Privacy Amendment Act 2004 (Cth).

Dispute Resolution

Dispute resolutions services are available in each Australian State and Territory.

The parties agree to meet to see if a resolution can be found and if not that a more formal dispute resolution procedure by a mediator appointed by the Institute of Arbitrators of Mediation Australia and if a resolution still cannot be found through the Courts of Western Australia.

Feedback and Complaints Handling Procedure

Small Stalls Marketing Pty Ltd welcomes feedback and attends to all complaints promptly.  Please email to Small Stalls Marketing Pty Ltd using the contact information presented on the contact page.

Governing Law

By accessing this website and using the facilities and/or services officered through this website, you agree that the laws of the State of Western Australia shall govern such access and the provision of such facilities and/or services and you agree to submit to the exclusive jurisdiction of the Courts of Western Australia.